Xingu. The True Cloud CPMS

Our support team is available 24/7 via WhatsApp at [number], email at hello@xingu-charging.com, or through our platform's help center. For technical emergencies affecting your charging operations, our priority support line ensures response within 30 minutes.

Xingu is 100% SaaS with no long-term contracts—only our Terms of Service apply. You can cancel anytime without penalties or cancellation fees. We're confident in our platform's value, which is why we don't lock you into commitments. If Xingu isn't the right fit for your operation, simply cancel through your dashboard or contact our team.

Xingu is the only CPMS in Brazil that operates on a transparent pay-per-use, minute-based pricing model. While other platforms take a commission from every charging transaction—cutting into your revenue—we charge only for the time you use our platform. This means 100% of your charging revenue stays with you. As your business grows and your transaction volume increases, your profits grow proportionally without worrying about rising commission fees eating into your margins. Beyond our unique pricing model, Xingu combines enterprise-grade reliability with deep Brazilian-market expertise. We offer local payment integration, multilingual support (Portuguese, English, and Spanish), full compliance with Brazilian regulations (ANEEL), and a platform specifically built for CPOs managing 5-500+ charging points. Our self-service approach with optional premium support gives you the flexibility to scale your operations your way.

Our CPMS platform is designed for 99.9% uptime reliability with continuous monitoring and maintenance. Technical support is included in all plans to ensure your operations run smoothly. For hardware integrations, warranty terms depend on the charger manufacturer, but we coordinate all support on your behalf to simplify the process.

A Charging Point Management System (CPMS) is the brain of your charging network. It manages charger operations, user access, payments, energy monitoring, and reporting—all from one platform. Without a CPMS, you'd need to manually manage each charger, making it impossible to scale your business.

Most integrations are completed the same day. We support OCPP 1.6 and 2.0.1 protocols, which are the industry standards for commercial chargers in Brazil. Our team handles the technical setup—you just provide charger access credentials.

We integrate with all OCPP-compliant chargers from all manufacturers available in Brazil. If you're unsure about compatibility, send us your charger model and we'll confirm within 24 hours.

Xingu integrates with the payment service provider (PSP) of your choice, giving you full control over your payment infrastructure. The most common PSPs our CPOs use are Stripe, Cielo, and Mercado Pago. Available payment methods—such as credit/debit cards, Pix, or other options—depend on which PSP you select and configure. Payments are processed securely through your chosen provider, and settlement times follow their standard terms. You maintain complete control over pricing, setting your own rates per kWh or per minute.

You get real-time dashboards showing active sessions, revenue, energy consumption, and charger availability. All data complies with LGPD privacy requirements.

Yes, we're developing roaming partnerships with major Brazilian networks. This means customers from other networks can use your chargers (and vice versa), significantly increasing your utilization rates and revenue potential.

Xingu chargers can operate in offline mode, allowing active charging sessions to continue. Once connectivity is restored, all transaction data syncs automatically. Critical alerts are queued and delivered when connection resumes.

Xingu doesn't provide direct customer support to your drivers—that relationship stays between you and your customers. However, we offer a premium customer service tool that you can implement within your white-label driver app. This feature includes a built-in help center with customisable FAQs, in-app messaging for driver inquiries, automated responses for common questions, and a ticket management system to track and resolve issues efficiently. You control the content, response times, and support experience, ensuring it aligns with your brand standards. This premium tool empowers you to deliver professional customer service at scale without needing to build the infrastructure from scratch.

Absolutely. Xingu is LGPD-compliant with data hosted in Brazilian servers (AWS São Paulo). We use bank-level encryption, regular security audits, and follow ANEEL guidelines for energy data management. Your customer and operational data is never shared with third parties.

Yes, Xingu supports dynamic pricing strategies. Set different rates for retail vs. fleet customers, implement time-of-use pricing to manage demand, offer subscription plans, or create promotional pricing for specific user groups.

Xingu is a self-service platform designed for CPOs to get up and running quickly. Once you sign up, you'll have immediate access to all features in our standard plan—everything you need to manage your charging network is available from day one. You can configure your chargers, set pricing, customize your driver app, and activate premium features directly through your dashboard whenever you need them. That said, we know onboarding a new system can feel overwhelming, so our team is here to support you every step of the way. Whether you prefer to explore independently or want hands-on guidance, the choice is yours. We offer onboarding assistance, training sessions, and technical support to help you integrate your chargers and optimize your setup. Most CPOs are fully operational within 2-5 days, but you can move at your own pace—we're here whenever you need us.